Frequently Asked Questions
Where is ROCTÉ Coffee Company located?
We are proudly based in Dripping Springs, Texas. While we don't have a traditional walk-in café storefront, we operate as a premium online specialty coffee brand from the Hill Country to coffee lovers across the 512 and beyond.
Does ROCTÉ Coffee offer local delivery to the Austin area?
Yes! We ship wholesale daily throughout the Austin metro area, including Dripping Springs, Wimberley, and Bee Cave. We’ve designed our online store to be the most convenient way to keep your pantry stocked with Texas-inspired specialty coffee.
How fresh is ROCTÉ coffee when it arrives at my door?
Unlike grocery store coffee that can sit on a shelf for months, ROCTÉ coffee is Roast-to-Order. Our beans are typically roasted within 1-2 business days of your order being placed. By the time they arrive at your doorstep (usually 3-5 days after shipping) they have had the perfect amount of time to "degas", a natural process where carbon dioxide escapes the bean. This ensures you receive your coffee at its absolute peak of flavor, typically within 7-10 days of the roast date.
What’s your return policy?
We want you to love your coffee! If you’re not completely satisfied with your purchase, please contact us within 10 days of receiving your order, and we’ll make it right - whether that’s through a replacement or a refund.