Refund policy

Refund Policy

We want you to love your coffee. If you're not completely satisfied with your purchase, please contact us within 7 days of receiving your order and we'll make it right.

For COFFEE, we offer a 100% satisfaction guaranteed policy. Just contact us within 7 days of delivery. Refunds will be processed to your original payment method within 5–7 business days.

For MERCHANDISE, if you received a damaged or defective product, we'll gladly send a replacement at no additional cost. Please contact us within 7 days of delivery with a photo of the issue.

Questions? Contact us at customercare@roctecoffeecompany.com